Signature will provide proper processing of all payor enrollment and provider enrollment applications. This process is extremely timely as all insurance companies require different information to be provided and lengthy applications to be completed. Allow us to use our already established connections with the insurance company provider relations departments to credential new locations and/or providers.
You provide the demographic information on each patient and the charges for each visit and our team will enter them into our practice management software daily. If you allow access to your EMR we will gather this information from there or it can be faxed or scanned and sent secure. Currently we use MicroMD as our practice management software, however we are willing to use your current PM should you provide us access. Once our team enters these charges they are checked for accuracy prior to submission. It is highly recommended that you have a verification and authorization process in place in office.
When claims are submitted via MicroMD claims status reports are produced allowing us to identify claims with corrections needed. This process allows us to identify and correct claims immediately in place of waiting to receive claim denial on the remittance advice. This report is worked by one of our billing specialist as claims are being submitted.
Payment information will be processed in one of two ways:-Electronic Remittance Advise files (ERA’s), these files are sent over electronically into MicroMD and are posted automatically: and
-Paper remittance advice, these will go directly to the practice to be deposited and logged on a cash deposit for Signature to post and balance.
If the ERA or remittance advice should have an under paid or denied claim it will be worked and corrected and the time of payment posting. This process prevents your AR aging to remain clean and current.
Although Signature has many processes and programs developed to limit the number of claim denials received they are inevitable. Our Billing Specialists work the outstanding AR monthly. Each Billing Specialist is assigned to a client and will receive a spreadsheet of all claims that need followed up on with the insurance company for payment. These spreadsheets are noted with the status of each claim and provided to our clients.
MicroMD will generate patient statements when remaining balances on claims are the patient’s responsibility. These statements are sent out every 30 days with the comment section changing based on the accounts delinquency. Once an account is over 90 days with no payment activity it is recommended that an outside collections agency be utilized. If this is an option you are interested in, more information can be provided.
Signature has professional Patient Account Specialists that will respond to any patient questions regarding statements received. We will take credit card payments over the phone and securely provide them to the practice for processing. MicroMD also offers a secure credit card payment option that will post automatically to MicroMD at an additional cost.
Signature will provide monthly reports after month end close, additional reports are available based on the practice needs. These reports provide ample data allowing the practice to make decisions regarding its growth and practice procedures.
-Practice Management report includes data on: Charges, Payments, submissions, and Outstanding AR.-
Month end reports included but are not limited to: Charges, Payments, Adjustments, and Write-Off totals,AR Aging, and Patient Aging.